Orangejuice.tech And COVID-19
Last updated on April 16, 2020.
1. Can I place an order? Will OJT deliver the package?
Yes, Orangejuice.tech activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
Our teams are working to ensure availability of our products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship.
2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from Your Orders. You can change the delivery address for an order before it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
3. Why are some items taking longer to ship?
As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual.
4. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.